·         Newly appointed senior managers

·         People aspiring to or being considered for senior management roles

·         Personal development planning

·         Management information systems concepts

·         Managing business challenges

·         Marketing

·         Managing operations

·         Managing finances

On Completion of the programme you will know how to:

·         Prepare and carry out a personal development plan, with particular emphasis on integrating development needs with personal and organisational objectives

·         Make use of core marketing concepts relevant to the role of an operational manager

·         Obtain and use information to influence management decisions

·         Promote one of the following-quality, continuous improvement or the need for change-taking account if any relevant major legal requirements

·         Analyse and evaluate core financial data and draw conclusions

·         Identify and agree the personnel needed to meet a specified operations objective

·         Assess, evaluate and develop the performance of others