First Line Manager

First Line Manager Programme

Title:

First Line Manager Programme (IL3)

Qualification gained on successful completion:

Level 3 Introductory Certificate in Management

Accredited by:

Chartered Management Institute

Who is it for? :

	Newly appointed first line managers
	People aspiring to or being considered for first line management
	Existing first line managers wanting a recognised qualification in this area

What does the programme cover? :

	Developing Yourself
	Customer focus
	Information and communication
	Planning and monitoring
	Working with others
	Quality, continuous improvement & change

How long will it take? :

Approx 30 hours of study

How will it be assessed? :

By a written assignment set and assessed by the Chartered Management Institute

Are there any entry qualifications? :

	There are no entry requirements, however candidates should have an acceptable level of numeracy and literacy (GCE A Level 3 or equivalent)
	Candidates must be over 18 years of age.

What are the Learning outcomes? :

On Completion of the programme you will know how to:

	Prepare and carry out a development plan for yourself
	Identify customer needs
	Gather, analyse and communicate information effectively
	Set objectives, identify resources required, prepare a plan and monitor it.
	Establish good working relationships with others
	Assist others to develop and address performance problems

What are the study options? :

	Supported Distance Learning
	In Company

When are the start dates? :

	Flexible start dates
	Open entry programmes (contact us)