The Customer Service Perspective provides an easy comparison of an individual’s perspective with your company’s customized customer service perspective.

It is used for placement, self-improvement, and coaching.

For sample reports click here

Measures:     A.     Behavioural Characteristics
                                • Trust
                                • Tact
                                • Empathy
                                • Conscientiousness

                                • Conformity
                                • Focus
                                • Courtesy
                                • Flexibility

                    B.    Proficiencies
                                • Vocabulary
                                • Numerical

                    C.    Job Match

                    D.    Company Service Perspective

Time To Take:    Less than 30 minutes

Research and Validation Study: 2003
 

Reports:     Placement Report, Coaching Report,
                  Individual Report
                  Company Service Perspective
 

Customizable:   Develops Job Match Patterns by:
                            • Position
                            • Company
                            • Manager
                            • Geography

Administration: Internet and/or Paper/pencil

Scoring: Internet

[ Home ] [ Back ] [ Our Services ] [ News ] [ Recent Projects ] [ Articles ]

Send mail to enquiries@mrjconsulting.co.uk with questions or comments about this web site.
Copyright © 2010 MRJ Consulting Services Limited